Business IT Support Services

As the corporate IT solutions Brisbane businesses rely on, CCSiT recognise that entering into an IT support contract for business entities with minimal support requirements, isn’t really a viable option. Hence we offer a casual or Reactive IT support service as well as our Proactive monitoring support.

Business Process Outsourcing

It makes sense to save on the fixed costs of employing full time IT personnel by taking advantage of our IT outsourcing services. Our experienced IT support personnel will provide you with valuable advice, which you can take into account when determining your business priorities.

The Cost-Effective Option

Outsourcing might look more expensive at first if you only consider the hourly rate, but the opportunities created and outcomes achieved save and even make you money in the long term.

Reactive Support: Casual support for a business that has minimal support requirements

This type of service is offered to clients who only require occasional IT support services. There are no contracts to sign up to and support is provided when the client requests it.

PLEASE NOTE: This type of support is reactive only. The client assumes full responsibility for ensuring the following are carried out:

• Security Updates are applied as required
• Backups are carried out, checked and tested
• Impending hardware / software / licensing issues are identified early enough to be acted upon
• Antivirus protection is current and updated

Proactive Support: Ongoing maintenance support for a business that cannot afford much down-time

Proactive support involves joining one of CCSiT‘s affordable Server Maintenance Contracts for a minimum six month term. For larger clients with more diverse requirements, CCSiT is happy to tailor a contract to meet those requirements. This type of proactive IT support ensures that most issues are identified before they interrupt work and is instrumental in maintaining the security and longevity of your network, data and hardware.

• Priority Response over Reactive Support Calls
• Discounted Service Charges
• Proactive Daily Monitoring
• Proactive Server Health checks and Monitoring
• Security Updates are applied as required
• Backups are carried out, checked and tested
• Impending hardware / software / licensing issues are identified early enough to be acted upon
• Antivirus protection is current and updated

As with all our corporate IT support, Brisbane businesses receive Cisco network support, Microsoft support, Blackberry support, hard disk recovery and disaster recovery services.

Network Administration Support

A business network today is a complex maze of separate resources for different suppliers, all having to work together in harmony to provide the business with the data flow and accessibility it requires.

Managing these different resources, including workstations, servers, printers, switches, modems, firewalls and the different software applications running on them, is the task of a Network Administrator.

For Network Administration to be effective, the Administrator must be continually updating their skills and knowledge to take advantage of the ever changing and emerging technologies. It is now well beyond the ability of one person to maintain currency in all the vital aspects pertaining to a business network.

With a committed team of administrators, different members can have a speciality area on top of their broad base of administration skills. Hence, when addressing an issue, that member has access to all of the information necessary (through the other team members input) and can implement the most effective solution. CCSiT has the skill, experience, qualifications and breadth of dedicated network professionals that is required to effectively administer any business network ranging from five to 200 computers.

Email Server Support

Microsoft Exchange email server is an advanced, secure and high performing mail server. With support for all standard mail protocols, including SMTP, POP3, IMAP4, LDAP and WebMail, the software can meet the needs of almost any business or remote working home user. Microsoft Exchange Server is fully scalable with support for unlimited users and domains and clustering. We can also provide off-site, secure, data centre based mail hosting services if required.

Infrastructure Support

CCSiT allows you to focus on managing your business by taking care of your IT infrastructure for you. Most small businesses cannot afford to carry their own in-house IT department, so this service is perfect for them. By IT outsourcing, Brisbane businesses can keep their costs down while taking advantage of our expertise to ensure them the best IT support services.